Error Fix: Microsoft OneDrive has stopped working


Microsoft OneDrive is a great tool that allows us to backup or directly save our files to the cloud. You can have access to your files from anywhere: Computers or Smartphones; if you have their services enabled. Some users face an issue with the desktop client of Microsoft OneDrive. An error is displayed every time the client launches in Windows. The error message says “Microsoft OneDrive has stopped working” and it exits immediately. There is no way to fix this error without using some tricks.

The Error Message

While syncing and moving files, some users come across an error. The error message says,

Microsoft OneDrive has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Close Program

Microsoft OneDrive has stopped working

The dialog box pops up once and then it exits the app immediately. The taskbar icon seems to disappear after that. Every time you try to open the desktop app, the same error message is displayed. It stops working even before you can do anything else. Restarting might help for some, but for most, it does nothing.

How to Fix Microsoft OneDrive Stopped Working Error

The simplest solution is to log out of OneDrive and connect your Microsoft account again. Some users will be able to do it simply by right clicking on the icon present on taskbar and choosing Unlink OneDrive. But the fact of the matter is, many users won’t be able to reach this option before the app quits. So, there’s no unlinking and so no syncing of the files anymore. OneDrive becomes unusable.

However, there is a simple fix that will force remove your OneDrive app data from your computer. Then you can simply log in again, connect the account and start your files syncing process like it was a fresh install.

Here are the quick steps:

  • Navigate to C:\Users\admin\AppData\Local\Microsoft\OneDrive in your computer. Please note the user folder which is “admin” in my case.
  • Cut all the files and folders present there and move it away to another location.
    Moving Files Present in OneDrive AppData

Now, all your One Drive app data has been moved. The next time you open the desktop app, it will ask for the login information again. Enter your Microsoft account details and it will begin to work. Some users might have to restart after moving the files and folders, and after logging in again. The user data files that you have moved will be replaced with new ones.

About OneDrive

Microsoft OneDrive is comparable to other cloud backup solutions like Dropbox and Google Drive. One thing that is great about it is the fact that you get 15 GB on sign up and 15 GB after enabling smartphone photo backups.

The desktop app comes pre-installed in Windows 10. So, if you upgraded to Windows 10, then you will find OneDrive in the tree view of your folders. It is a special folder that connects with the cloud. Using the desktop app that is present in the taskbar, you can configure additional things like what to sync.

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